It’s All About Use Case


SDC helps Insurance companies across all platforms of the insurance market. Whether it is Underwriting, Claims, or SIU, we provide solutions that leverage social media reporting to deliver financial results through ROI, improved customer satisfaction scores, and fraud detection.


Experience Matters!


At SDC, our management team has many years of collective insurance industry experience which has helped us to ensure that our solution meets the unique needs of the industry. This is why a growing number of US and Canadian insurance companies have elected to use SDC as a vital part of their claims management process.


We understand the importance of fast, accurate and cost effective social media investigations in making the very best claims decisions for your customers and for your company. Claims costs are the single largest expenditure of an insurance carrier and effectively managing claims is an essential part of maintaining the financial health of the carrier.


Our team of analysts has many years of experience researching complex claims across all lines of business. Social Discovery reports provide a comprehensive tally of all relevant information that is found online, and are delivered at scale in multiple formats at cost effective price points.


System Highlights and Features


Claims organizations are constantly searching for greater efficiencies in their processes. To meet this demand, SDC has developed a customizable Social Media Case Management System. This system enables claims operations managers and administrators to customize and manage their social media cases through a simple browser-based interface. We also provide a fully documented API. Many of our customers see the benefit of this integration, saving them time, money and keystrokes. Please contact us for more information.


The Social Media Case Management System Features:


  • Centralized Management of System Users Administrative functions which enable designated administrators to create and manage departments to enroll and un-enroll end users

  • Fast Bulk Order Capabilities Bulk order Social Discovery Reports allows administrators to export data from claims/case management systems to support larger caseloads, and Export to CSV file for quick import into Social Discovery report queue

  • Dashboard and Reporting for Administrators Company Analytics enabling administrators to track system usage by department or user - who ordered, turnaround time; Export analytics to CSV

  • Fully Documented API Integration to Claims and Case Management Systems with a published API that enables users to place orders directly from business applications; Two-way data flows enable information to flow from one system to another seamlessly providing simplified ordering and storage of social media reports and data

  • Customizable ReScan and Update Functionality SDC always advises to run social media reports as quickly as possible to ensure that information is not taken down and depriving investigators of needed intelligence. We also understand the importance of developing investigations through the lifecycle. We provide a fully customizable relook option that the client can set by case or business line.