At SDC, our management team has many years of collective insurance industry experience which has helped us to ensure that our solution meets the unique needs of the industry. This is why a growing number of US and Canadian insurance companies have elected to use SDC as a vital part of their claims management process.
We understand the importance of fast, accurate and cost effective social media investigations in making the very best claims decisions for your customers and for your company. Claims costs are the single largest expenditure of an insurance carrier and effectively managing claims is an essential part of maintaining the financial health of the carrier.
Our team of analysts has many years of experience researching complex claims across all lines of business. Our social media reports provide a comprehensive tally of all relevant information that is found online, and are delivered in multiple formats at the lowest price point in the market.
Case Management System
We know that claims organizations are constantly searching for greater efficiencies in their processes. To meet this demand, SDC has developed the first of its kind
Social Media Case Management System. This system enables claims operations managers and administrators to manage their social media cases through a simple browser-based interface providing user management, report ordering, viewing and downloading, reporting and analytics, and integration with comprehensive claims management systems.
The Social Media Case Management system features:
- Administrative functions which enable designated administrators to create and manage departments to enroll and un-enroll end users
Primary Benefit: Centralized management of social media system users
- Bulk Order Social Media Reports enabling administrators to export data from claims/case management systems to support larger caseloads, and Export to CSV file for quick import into Social Discovery report queue
Primary Benefit: Faster and more centralized ordering of large volumes of reports
- Company Analytics enabling administrators to track system usage by department or user - who ordered, turnaround time; Export analytics to CSV
Primary Benefit: Provide overall metrics for the administrator
- Integration to Claims and Case Management Systems with a published API that enables users to place orders directly from business applications; Two-way data flows enable information to flow from one system to another seamlessly
Primary Benefit: Simplified ordering and storage of social media reports and data